We are looking for a Customer Success Agent for our English-speaking markets to provide support through many different channels of communication, normally chat and email, and occasionally skype or phone.
What we are looking for:
– Native or highly fluent in English.
– Some fluency in Spanish.
– Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious.
– Excellent interpersonal and communication skills – written and verbal.
– Professional and business orientated;
– Ability to evaluate, troubleshoot and follow-up on customer issues as well as replicate and document for further escalation.
Desired experience/skills (not required):
– At least two years of technical support experience.
– At least two years in a customer service role.
– Processing and tracking incidents online.
– Experience with WordPress and translating Spanish to English commercial documents.
– Experienced multi-tasker.
– Experience in Online Marketing Agencies.
– Fast learning curve.
– Probably one of the most passionate experience: Help to create a global company.
– Possibility of Home-based position
– Flexible working hours
– Start date: to be confirmed
– Individual Career Plan
– Fridays: intensive working days
– We’ll teach online marketing
If you’re interested send an email to: support [at] adinton [dot] com with your resume, why don’t we work together? 😉